Independent Mystery Shopping Audits

• A pool of mystery shoppers to deliver the agreed test schedules
• A comprehensive and impartial online report produced
• Benchmark sales etiquette and customer service levels against the best performing venues
• Clear action points can be created to assist venues to succeed in line with industry standards

My59 Customer Satisfaction Survey Software

• Pre- loaded Customer Satisfaction Survey Templates to bench mark your surveys against industry peers
• Ability to create bespoke surveys to fulfil specific aims and objectives
• Golftell member app provided members to communicate their views privately with club management
• Dedicated support from 59club MEA team to help launch, develop and analyse your own survey

Training & Education

59club’s training has assisted hundreds of venues worldwide to excel and perfect their sales & service offering. Training can address weaknesses highlighted by mystery shopper audits and customer satisfaction survey feedback, ensuing clear action points are addressed.

We can provide support to you in the following areas:

• Induction training on the system and criteria
• Regular service meetings with each venue’s manager(s)
• Bespoke training programs designed for front line staff
• Targeted and adapted sessions for venue’s current customer service performance

Training Platform

• Intelligent & interactive online education platform, with built in push notifications linked to your 59club performance data
• Housing 59club’s acclaimed educational training manuals, white papers and videography covering all operational roles within hospitality, including supplementary contributor content
• Venues can also host their own staff handbooks and support files to communicate knowledge & company policy direct to the team

Service Excellence Awards

Venues who receive the required number of audits per product, qualify for 59club’s acclaimed Service Excellence Awards – famously regarded as the Oscars of the Industry. The Awards are designed to reward individuals, teams and clubs for delivering great service within their respective fields.

Venues who offer the very best service and facilities are honored with 59clubs coveted Gold, Silver or Bronze Designation Flag Award.