An exclusive event hosted aboard the Sunborn London; a floating super-yacht hotel in Royal Victoria Dock, marked the special occasion for those having achieved the highest long-serving standards of customer service excellence. With a previous soiree delivered days before at one of Dubai’s leading restaurants; Carine at Emirates, as 59club’s first inductees were welcomed.
Simon Wordsworth CEO of 59club said; “having amassed over 12 years of non-subjective performance data spanning all aspects of customer service, 59club has an unparalleled vision over those within the Golf & Hospitality Business who have proven their excellence, time after time, year after year. In honour of those years of dedication, the Eminent Collection was born to represent an international benchmark of excellence, which recognises the finest individuals & properties who are leading the industry in the customer experience realms. It is the only badge of honour that is an unbiased testament to having created a customer-centric culture, that puts the customer and their needs first, whilst regularly seeking objective affirmation that those needs are exceeded”.
Eligibility into the Collectionis based solely on achievements across the 59club Service Excellence Awards, with individual and team accolades, along with property flag designations, all contributing towards the Eminent Benchmark of Excellence; measuring performances over a minimum of 5 years.
Simon added “There is no debate to be had, you are either in or not, if in it is crystal clear why, if out then likewise you know what you must do. There is no self-assessment, no bias, no cloudy subjective entries – if you are in the Eminent Collection, you are there because you put yourself, your team, your venue up for independent non-subjective scrutiny of your customer service performance. The venues and individuals are proven to be amongst the best operators in the business – that is what the Eminent Collection is there to show. That is exactly why a brand like Club Car, who are all about customer experience and vehicles of the highest quality has chosen to support us in highlighting these achievements.”
Twelve Properties from within 59club’s international network achieved the Benchmark of Excellence. Four were from the UAE, one from Europe and seven from the UK.
2022’s induction roll also included twenty-two individuals. Three are from the UAE, one from the USA, one from Europe, and seventeen from the UK.
The Belfry Hotel & Resort
The Celtic Manor Resort
Dubai Creek Golf & Yacht Club
Emirates Golf Club
Forest of Arden
Foxhills Club & Resort
Gleneagles
Golf Son Muntaner
The Grove
Rockliffe Hall
Trump International Golf Club Dubai
Yas Links Abu Dhabi
Andrew Whitelaw GM/COO, Aronimink Golf Club
Anna Darnell Resort Director, The Grove
Barney Coleman Club Manager, Emirates Golf Club
Bernat Llobera Area Golf Director, Arabella Golf Mallorca
Chris May CEO Dubai Golf
Gary Silcock General Manager, Murrayshall
Stuart Collier Director of Golf, Stoke Park
Brad Gould Director of Golf, The Grove
Chris Reeve Director of Golf, The Belfry
Fraser Liston Director of Golf, Forest of Arden
Sean Graham Head of Golf Operations, Foxhills
Stephen Hindle Golf Manager, Worsley Park
Stephen Hubner Club Manager, Jumeirah Golf Estates
Angus Macleod Director of Golf Courses & Estates, The Belfry
Craig Haldane Golf Courses Manager, Gleneagles
Jim Mckenzie MBE Director of Golf Courses & Estates, Celtic Manor
Jonathan Wyer Golf Course Manager, Rockliffe Hall
Phillip Chiverton Golf Course & Estates Manager, The Grove
Rob Rowson Golf Course Estate Manager, Forest of Arden
Jacques Hobson Food & Beverage Outlets Manager, The Belfry
Simon Howell Golf Operations Manager, Forest of Arden
Tom Hughes Head of Golf Retail & Operations, The Belfry